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Tag: Android 7.0-7.1 Nougat

Android SSL, GSM Signal Monitor
Help Section Now Fixed on Android 5.1-7.1 Devices: SSL Error Resolved

Help Section Now Fixed on Android 5.1-7.1 Devices: SSL Error Resolved

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We recently discovered that the Knowledge Base in our GSM Signal Monitor & SIM Info app was not loading on devices running Android versions 5.1, 6.0, 7.0, and 7.1. Users encountered a blank screen when trying to access the help section.

Upon investigation, we traced the issue to our SSL certificate provider. The Let’s Encrypt CA authority was being rejected on Android versions 5.1 (Lollipop), 6.0 (Marshmallow), and 7.0-7.1 (Nougat).

We’ve resolved the issue by switching our SSL certificate authority to DigiCert and issuing a new SSL certificate for getsignal.app. The Knowledge Base should now load correctly on all devices.